Support Policy

Updated June 26, 2021

 

§ Unlimited number of Support Requests via forum

§ Access to discussion forums

 

Feature

Support

Hours of Operation

12 Hours Per Day, 5 Days Per Week, Monday-Friday

Method of Access

Email and Web

Response Method

Email and Forum Based

Access to Lakeside’s Discussion Forums

Yes

Number of Support Requests

Unlimited

 

Contact Your Support Team

You can contact Lakeside Software Support by submitting a Support Request to support@lakesidesoftware.com.

Lakeside Software is committed to rapid response of all Support Requests. Support Requests can be logged with
Lakeside Software on a 24 hours per day, 7 days per week, 365 days per year basis via email.

Support Policies

Your use of this offering is subject to the following policies:

Length of Support

Support is provided for the duration of your use of the Service Offering.

Response Times

Lakeside Software will use commercially reasonable efforts to respond promptly to each Support Request. Lakeside Software does not guarantee resolution time as that may vary on the nature of the problem. A resolution may consist of a fix, workaround or other solution Lakeside Software deems reasonable.